Software Support & Maintence

CTPL helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels. CTPL can serve as an extension of a client's support team, or provide turn-key support services. Our software maintenance and support services include;

  • System Administration
  • Production Support
  • 24/7 Application Support
  • Error tracking and debugging
  • Offshore Product Maintenance
  • Version upgrades
  • Version enhancements
  • Comprehensive user support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation development and maintenance

We carefully outline service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance. We also have Our Test Automation Capability while providing support when a client is going through Application & Data Migration/Re-Engineering. These services include the following;

  • Performing Cost Benefit Analysis for Customers to Determine the ROI from Test Automation keeping the Quality Goals and Rate of Change in mind
  • Experience in All Types of Test Automation including Functional, Performance, Navigational, Integration, Web Services, and Unit Testing
  • Experience of Complete Automation Life Cycle from Need Analysis to Script Maintenance
  • Experience with all widely used Test Automation Frameworks and Methodologies e.g. Functional Decomposition, Keyword Driven, Hybrid
  • Dedicated Team of Test Automation Engineers