Software
Software Support & Maintence
CTPL helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels. CTPL can serve as an extension of a client's support team, or provide turn-key support services. Our software maintenance and support services include;
- System Administration
- Production Support
- 24/7 Application Support
- Error tracking and debugging
- Offshore Product Maintenance
- Version upgrades
- Version enhancements
- Comprehensive user support
- Technical troubleshooting
- Performance monitoring
- Performance testing
- Quality assurance testing
- Documentation development and maintenance
We carefully outline service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance. We also have Our Test Automation Capability while providing support when a client is going through Application & Data Migration/Re-Engineering. These services include the following;
- Performing Cost Benefit Analysis for Customers to Determine the ROI from Test Automation keeping the Quality Goals and Rate of Change in mind
- Experience in All Types of Test Automation including Functional, Performance, Navigational, Integration, Web Services, and Unit Testing
- Experience of Complete Automation Life Cycle from Need Analysis to Script Maintenance
- Experience with all widely used Test Automation Frameworks and Methodologies e.g. Functional Decomposition, Keyword Driven, Hybrid
- Dedicated Team of Test Automation Engineers